Memory Bank (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services in India.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping details when you place an order.
• Payment Information: Processed securely through third-party payment providers. We do not store your card details.
• Artwork & Images: The artwork you send us for preservation is used solely to create your ordered products.
• Usage Data: Information such as IP address, browser type, and website interaction for improving our services.

 

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support and updates on your order.
• Improve our website experience.
• Send promotional offers (only if you opt-in).
• Comply with legal and regulatory requirements.

 

3. Sharing Your Information

We do not sell, rent, or share your personal data with third parties except in the following cases:

• Service Providers: We may share necessary details with shipping and payment partners.
• Legal Requirements: If required by law or to protect our rights.

 

4. Data Security

• We take strict measures to safeguard your data, including encryption, secure servers, and restricted access. However, no method is 100% secure, and we encourage users to take precautions.

 

5. Retention of Data

• Your personal data is retained only as long as necessary for processing your orders and providing services. You may request deletion of your data by contacting us.

 

6. Your Rights

As a customer in India, you have the right to:

• Access, update, or correct your personal information.
• Opt-out of promotional emails at any time.
• Request deletion of your personal data (except where required for legal purposes).

 

7. Cookies & Tracking Technologies

• We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

 

8. Changes to This Policy

• We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

 

9. Contact Us

• For any questions or concerns regarding this Privacy Policy, please contact us at: [email protected] or +91 9326601671.