Shipping Policy

At Memory Bank We ensures safe and timely delivery of your child’s preserved artwork. Below are the details of our shipping process, timelines, and policies.

1. Shipping Coverage

  • We currently ship across India with free delivery on all orders.

 

2. Processing & Delivery Time

  • Once we receive your artwork, it takes 3-4 weeks to process, preserve, and ship your final product.
  • Delivery timelines may vary depending on your location.
  • We will notify you via email/SMS once your order has been dispatched.

 

3. Shipping Charges

  • Free shipping on all orders within India!

 

4. Tracking Your Order

  • Once shipped, you’ll receive a tracking link via email/SMS to monitor your order.
  • If you haven’t received your tracking details, please reach out to us.

 

5. Handling & Packaging

  • Your child’s artwork is handled with extreme care to ensure safe preservation.
  • All products are packaged securely to prevent damage during transit.

 

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated time, please contact us for assistance.
  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

 

7. What If I Entered the Wrong Address?

  • If you realize an error in your shipping details, notify us within 24 hours of placing the order.
  • Once dispatched, we cannot change the address, and Memory Bank will not be responsible for incorrect deliveries.

 

8. Returns & Replacements

  • Since all products are custom-made, we do not accept returns.
  • If your order arrives damaged, please refer to our Replacement Policy for next steps.

 

9. Contact Us

Thank you for choosing Memory Bank—where your child’s creativity is preserved with care!

Thank You

We’ve received your inquiry and will get back to you shortly. If you have any urgent questions, feel free to contact us at [email protected] or +91 9326601671. Looking forward to creating something special for you!