Shipping Policy
At Memory Bank We ensures safe and timely delivery of your child’s preserved artwork. Below are the details of our shipping process, timelines, and policies.
1. Shipping Coverage
- We currently ship across India with free delivery on all orders.
2. Processing & Delivery Time
- Once we receive your artwork, it takes 3-4 weeks to process, preserve, and ship your final product.
- Delivery timelines may vary depending on your location.
- We will notify you via email/SMS once your order has been dispatched.
3. Shipping Charges
- Free shipping on all orders within India!
4. Tracking Your Order
- Once shipped, you’ll receive a tracking link via email/SMS to monitor your order.
- If you haven’t received your tracking details, please reach out to us.
5. Handling & Packaging
- Your child’s artwork is handled with extreme care to ensure safe preservation.
- All products are packaged securely to prevent damage during transit.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated time, please contact us for assistance.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
7. What If I Entered the Wrong Address?
- If you realize an error in your shipping details, notify us within 24 hours of placing the order.
- Once dispatched, we cannot change the address, and Memory Bank will not be responsible for incorrect deliveries.
8. Returns & Replacements
- Since all products are custom-made, we do not accept returns.
- If your order arrives damaged, please refer to our Replacement Policy for next steps.
9. Contact Us
- For any replacement-related queries, reach out to us at: [email protected] or +91 9326601671.
Thank you for choosing Memory Bank—where your child’s creativity is preserved with care!