At Memory Bank We ensures safe and timely delivery of your child’s preserved artwork. Below are the details of our shipping process, timelines, and policies.

1. Shipping Coverage

• We currently ship across India with free delivery on all orders.

 

2. Processing & Delivery Time

• Once we receive your artwork, it takes 3-4 weeks to process, preserve, and ship your final product.
• Delivery timelines may vary depending on your location.
• We will notify you via email/SMS once your order has been dispatched.

 

3. Shipping Charges

• Free shipping on all orders within India!

 

4. Tracking Your Order

• Once shipped, you’ll receive a tracking link via email/SMS to monitor your order.
• If you haven’t received your tracking details, please reach out to us.

 

5. Handling & Packaging

• Your child’s artwork is handled with extreme care to ensure safe preservation.
• All products are packaged securely to prevent damage during transit.

 

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated time, please contact us for assistance.
• In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

 

7. What If I Entered the Wrong Address?

• If you realize an error in your shipping details, notify us within 24 hours of placing the order.
• Once dispatched, we cannot change the address, and Memory Bank will not be responsible for incorrect deliveries.

 

8. Returns & Replacements

• Since all products are custom-made, we do not accept returns.
• If your order arrives damaged, please refer to our Replacement Policy for next steps.

 

9. Contact Us

• For any replacement-related queries, reach out to us at: [email protected] or +91 9326601671.

Thank you for choosing Memory Bank—where your child’s creativity is preserved with care!